BEALL ASPIRECO LLC

Refund and return policy

BEALL ASPIRECO LLC Return and Refund Policy

BEALL ASPIRECO LLC is committed to providing high-quality furniture and an excellent shopping experience for our customers. If you are not satisfied with your purchase, our return and refund policy is designed to ensure that you can quickly and conveniently handle returns and exchanges. Please read the following detailed information carefully.

1. Return Request

  • Request Timeline:
    • You may submit a return request within 30 days of receiving your item.
  • How to Request:
    • Please contact our customer service via email or phone, providing the following information:
      • Order number
      • Purchase date
      • Product name
      • Reason for return (e.g., wrong size, damaged, quality issues, etc.)

2. Return Conditions

  • Product Condition:
    • The item must be new and unused, and returned in its original packaging, including all accessories, manuals, and labels.
    • Items must not have been assembled or used (for example, assembled or used computer desks, sofas, etc., do not qualify for return).
  • Non-returnable Items:
    • Custom Furniture: Any items that were made to your specifications.
    • Discounted/Clearance Items: Items marked as clearance or on special sale will not be accepted for return.
    • Used Pet Products: For sanitary reasons, used items such as dog crates cannot be returned.

3. Refund Process

  • Refund Processing Time:
    • Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5-10 business days. You will receive a confirmation email once processing is complete.
  • Refund Method:
    • Refunds will be issued back to the original payment method, such as credit card, debit card, or PayPal. Please note that processing times may vary depending on your payment provider.
  • Refund Amount:
    • The refund amount will include the price of the item only and will not include the original shipping cost (if applicable).

4. Return Shipping Costs

  • Shipping Responsibility:
    • Return shipping costs are generally the customer’s responsibility unless the return is due to our error (such as damage or incorrect item sent).
  • Return Method:
    • We recommend using a traceable shipping method to return items to ensure they are safely delivered back to us.
    • Please retain your shipping receipt for tracking purposes.

5. Exchange Policy

  • Exchange Request:
    • For items you wish to exchange, please contact us within 30 days of receiving the item.
  • Exchange Conditions:
    • All exchanged items must meet the return conditions listed above. If the item is eligible, we will ship the replacement.

6. Special Circumstances

  • Damaged Goods:
    • If your item is damaged during shipping, please contact us within 48 hours of receiving the product.
    • We request that you take photos of the damage and send them via email to assist us in processing the claim.
  • Missing Items:
    • If you find that your order is missing items upon delivery, please contact us within 48 hours.

7. Customer Service Support

If you have any questions or need assistance, please feel free to contact our customer service team through the following channels:

At BEALL ASPIRECO LLC, we place great emphasis on customer satisfaction and are dedicated to providing you with quality products and service. Should you require further information or assistance, please do not hesitate to reach out to us. Thank you for choosing BEALL ASPIRECO LLC!